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| Frequently Asked Questions
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What is remote support?
Remote Support is the future of computer repair and support. Once the end user clicks on our Calling Card program, it will call out to our support center and allow us to virtually view and manage your computer screen.
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Is remote support safe?
Yes, very safe, our program will send images of your screen while allowing us move your mouse and keyboard. Files can’t be transferred out of your computer without your permission and you can sit and watch our technicians in the repair process.
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How do I get remote support?
All you need is to register and purchase one of our service packages, download and run the Click2Tech calling card program which will place a new icon on your desktop. Open the software input your information and press connect.
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Can you remote support me without calling card software installation?
Yes, you’ll find the six digit pin code box on Click2Tech home page. Enter the code supplied to you by our technician and press the Click2Tech button, will be on your system at no time.
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Can you see my desktop when I’m not using the calling card software?
No. you are the one that control the access to your system. The only way that connection will be established is if you’ll press the connect button either via the calling card icon or after entering the six digit pin code.
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Are you providing remote support for Apple computers?
Not yet, our remote support program will run and operate on Windows base systems only. We are working on setup a solution for Mac users.
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How do I monitor time spent after support session?
Just log to your account via the Click2Tech website and view a detail report that will inform you on the date and time, duration, technician name, type of problem and solution provided to you for each support session provided.
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What does Remote Training Service include?
Our remote training service provides you with a skill computer trainer that will lead you through different requirements specified by you for either specific application training (i.e. Word, Excel) or custom training session (i.e. answer different questions). Our trainer will monitor and lead you step by step.
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Do you support and fix Hardware problems?
No, our main goal is to help you to resolve software issues. Up to a certain degree we’ll able to troubleshoot hardware issues but we are concentrating on preventive service, maintenance and repair of system infections. We’ll be able to help you with some hardware issues and suggest a fast solution.
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